Powerpay Multifactor Authentication (MFA) - FAQ

This depends on the authentication method selected.

  • If you select the 'Smartphone App' option, you will receive a 6-digit verification code to enter on the Verify Primary Phone Number page in Powerpay to verify the phone number you entered. Then, after you install the Twilio Authy app, you will be required to enter a 7-digit token code which appears in your Powerpay account within your Twilio Authy application, to complete the setup.

  • If you choose to use 'SMS or Voice Call' option, all you need is to enter the 6-digit code you receive by SMS or call on the Verify Primary Phone Number page in Powerpay for verifying the phone number you entered.

  • If you choose to use the email option, all you need is to enter the 7-digit code you receive by email on the Verify Email Address page in Powerpay for verifying the email you entered.

Yes, each MFA setup is for one company only. A workaround to avoid setting up MFA multiple times is to ALWAYS login to a designated payroll, then switch to another payroll, while in Powerpay, after a successful authentication.

If you cannot provide a correct one-time passcode within 5 consecutive attempts OR you deny the push notifications your account will be disabled immediately and you will require assistance to unlock it.

Yes, you can manage the setting via the 'Change Security Settings' page. For more information see Manage your multifactor authentication phone number and methods.

Yes.

Yes.

If you use IAM to log into Powerpay you must first set up MFA in Powerpay. For information about setting up MFA, click here.

When entering your phone number, select Australia from the drop down menu.  In the phone number field, do not enter 0 before your 9 digit phone number.  For example, enter +61 123456789

You can either request to reset the MFA settings by another payroll administrator who has access to the same payroll account or via assistance from your Customer Support Team. After a successful reset, you can perform another MFA setup for the payroll.

Yes.  Email us a complete list of your account numbers and indicate you would all accounts activated for MFA at the same time.

You can choose to set up your MFA using one of the following methods:

  1. By Smartphone App Twilio Authy.

  2. By SMS Text Message

  3. By Voice Call (land line can be used for voice call)

  4. By Email

No, Twilio Authy is the only authenticator app Powerpay MFA supports.

Yes, you can manage the setting via the 'Change Security Settings' page. For more information see Manage your multifactor authentication phone number and methods.

By default, you are required to complete a MFA challenge (i.e. provide a one-time passcode or respond to a push notification) every 14 days. Payroll administrators can modify the frequency on the 'User and Contact Management' page in Powerpay. For more information see Configure your multifactor authentication settings.

Click Resend code to resend the code to the same number. Additionally, you can change the method of receiving the code by clicking the link below Resend code.

You cannot proceed with the MFA setup or log into Powerpay.

You can either request to reset the MFA settings by another payroll administrator who has access to the same payroll account or via assistance from your Customer Support Team. After a successful reset, you can perform another MFA setup for the payroll.

You can either request to reset the MFA settings by another payroll administrator who has access to the same payroll account or via assistance from your Customer Support Team. After a successful reset, you can perform another MFA setup for the payroll.

Expand your screen to see the space to enter the authentication code.

No

No, once you log into an active payroll, you can freely switch to another payroll attached to the account without completing any MFA.

Yes.